Refund policy

At ENZE, customer satisfaction is important to us. If you’re not happy with your order, please review our return policy below.

Returns are accepted within 3 days of delivery, provided the item is unused, in its original packaging, and in the same condition you received it. To start a return, contact us at [email/WhatsApp] with your order number and reason for return.

Refunds are issued via bank transfer within 5–7 business days after we receive and inspect the returned item. Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Items damaged due to misuse, or returned without original packaging/tags, will not be eligible for a refund.

For Cash on Delivery orders, refunds will be processed via bank transfer, so please have your bank details ready when requesting a refund.

For any questions, reach out to us at enze.store01@gmail.com or 0337-2513010.